Click on "Sign in" in the upper right hand corner of the website. Once you get to the following page, you can click "forgot password." You will need to enter the email address associated with your account, details on how to reset your password will be emailed to you. If you no longer have access to that email account, you will need to contact our customer service team for further assistance. Order@cherrytreebeads.com or (828)581-0500.